Help & Support
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Got You.
Something not working? A question about your subscription? Just want to share feedback? Fill in the form and we'll get back to you as soon as possible.
Common topics
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Destination Drops not triggering
Check location permissions are set to "Always"
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Music not playing
Check Apple Music permission is enabled, and that the track is in your library (owned or subscription)
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No Apple Music subscription?
Buy any track from iTunes (from 99p) β once it's in your library, Nearplay can use it
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Subscription & billing
Managed via your Apple ID in the App Store
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Delete my account
Available in app Settings β Account
We aim to respond within 1β2 business days.